About Us
Expert Citizens is a Community Interest Company led by people with lived experience of homelessness, mental ill-health, addiction, domestic abuse, poverty or histories of offending behaviour.
Who we are
Expert Citizens CIC is a Stoke-on-Trent based Community Interest Company (CIC) led by and for people with lived experience of multiple disadvantages, such as homelessness, mental ill-health, addiction, domestic abuse, poverty, and criminal justice.
We are peer advocates and consultants who utilise our personal experiences and the voices of our members, to shape, improve, and challenge public services.
Key aspects of what they do include:
Service Evaluation (INSIGHT Standards)
We train individuals with lived experience to evaluate public and charitable services, ensuring they meet the ‘INSIGHT Quality Standards’ for empathy, dignity, and effectiveness.
Systems Change
We advise commissioners, researchers, and decision-makers to help redesign systems so they work better for the people they serve, rather than operating in ways that isolate or stigmatize vulnerable individuals.
Expert Citizens community members
We run, fun, community activities including, coffee mornings, trips, micro-volunteering and provide free training and personal development to help people build confidence and transition into volunteering or employment.
Training
The INSIGHT Academy offers an extensive network of trainers and experts who share co-delivered perspectives to help other organizations build better future support systems.